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How We Keep Your Information Safe

When you open an account on 1wi and deposit via UPI, Paytm or PhonePe, your payment details and personal information stay encrypted and protected.

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1wi How We Keep Your Information Safe
GET IN TOUCH

Privacy Questions? Contact Us

Email Support Send privacy concerns or data-access requests to our support inbox. We respond within 48 hours on working days. Include your account email and the specific data you want to review or change.
Live Chat Open the chat bubble in your account to speak with our team in real time. Available during our operating hours, our agents can walk you through privacy settings and help remove or update your information.
Account Settings Head to your account page and select Privacy & Data to view, download or request deletion of your personal information. Changes take effect immediately or within 30 days depending on the request.
HOW WE PROTECT

Security and Data Handling

Encryption & Storage

All payment data — UPI IDs, Paytm account numbers, PhonePe wallet details — are encrypted in transit and at rest. Your password is hashed so we never see it. We store your data only for as long as your account is active and for legal and financial record-keeping after that.

Cookie & Tracking Consent

We use cookies to keep you logged in and to understand how you navigate the lobby. You can manage cookie preferences in your browser settings. Non-essential tracking requires your consent on first visit and can be withdrawn anytime.

Withdrawal Verification

Before we send your balance to your registered bank account or mobile wallet, we verify your identity and cross-check your withdrawal address against your deposit records. This protects both your account and prevents fraud.

Account Activity Log

Every login, deposit, withdrawal and gameplay session is logged. You can view your full activity history in account settings to spot any unauthorized access. Report suspicious activity to us immediately.

Third-Party Game Studios

1wi partners with external game providers like Evolution, Pragmatic Play and others. When you load their games, minimal data (your session ID, account level) is shared only to deliver the game. Each studio has its own privacy terms too.

Retention & Deletion

After you close your account, we keep transaction records for 7 years for tax and compliance reasons, but delete personal identifiers within 90 days. Request full deletion via email and we'll provide a confirmation receipt.

Privacy Policy FAQ

Yes. Go to Account Settings → Privacy & Data and select Export My Data. We'll prepare a file with your profile, transaction history, game activity and any saved preferences. Download it within 30 days. If you need it in a different format, contact support and we'll arrange it.

We retain transaction records for seven years to comply with financial and tax regulations. Your personal details like address and phone number are deleted within 90 days of account closure unless you're in an open dispute or owe us anything. Contact us anytime to request earlier deletion.

Yes. We encrypt all payment details before they reach our servers. We never store your full bank account or wallet password. Your UPI handle, Paytm ID or PhonePe number is matched against your withdrawal address to prevent fraud. Payment processors handle the actual card or wallet transactions.

Your account becomes inactive immediately and you cannot log in. We keep your transaction records for seven years for regulatory purposes. Personal identifiers — name, phone, email — are deleted within 90 days. Game and activity logs are removed within 30 days unless there's an active investigation or dispute.

No. We do not sell your data. We share information only when required by law, with payment processors to clear deposits or process withdrawals, and with game studios to deliver live tables and slots while you play. Each third party must agree to protect your privacy equally.

Log into your account, go to Profile → Contact Details and update your phone or email. If you update your phone, we'll send a verification code to your new number. Changes take effect once verified. Your new contact details are used for all future communications and withdrawal confirmations.

Contact support immediately via live chat or email with the transaction ID and date. We'll review the account logs to verify your identity and check for compromise. If the transaction is confirmed as fraudulent, we can reverse it within 30 days if the receiving account is still active and cooperates with the reversal process.

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