Reference

Legal terms before you join 1wi

1wi keeps account terms, privacy rules, cookie choices, eligibility wording, and payment-record handling in one legal centre so you can check the terms before you open an account.

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How our legal terms apply

1wi Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These terms set the legal basis for your account, wallet records, privacy choices, cookie settings, and communications with us. They explain what you agree to when you create an account, how we may verify details, and how payment references from UPI, Paytm, and PhonePe are recorded

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for account checks. Eligibility and access depend on local law and are available where local law permits, so you should not use the service where your local rules do not allow it. We may update the wording when laws, payment processes, or security checks change, and
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the current version on this page is the one we apply. If you ask us to correct, export, or remove account data, we review the request against legal duties, fraud checks, transaction history, and retention needs before acting.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT PATHS

Legal support routes for your account

Legal questions need a clear trail, so we ask you to contact us through the route that matches your issue.

Account terms help Use this route when you want a clause explained, need help reading an account restriction, or want to know how local-law eligibility affects access from your city or state.

Privacy requests Send privacy requests from the email linked to your account so we can verify ownership before sharing, correcting, exporting, or deleting data where the law allows that action.

Payment record checks For UPI, Paytm, or PhonePe record questions, include the transaction reference and time. We compare it with wallet logs before giving any legal or account-status response.

ACCOUNT SAFETY

Six legal controls we use

Our legal process is built around records we can verify. We separate account identity checks, payment references, device security signals, cookie choices, and support messages so each request is handled with the…

Data collection

We collect account details, login signals, wallet references, support messages, and device data needed to run the account, meet legal duties, prevent misuse, and answer your requests.

Cookie handling

Cookies help keep your session active, remember basic choices, and spot unusual access. You can manage browser settings, though some account and security checks may need cookies to work.

Account security

We use login checks, device signals, and transaction matching to reduce unauthorised account access. If you suspect misuse, contact us quickly so we can review recent activity.

Record retention

We keep records only as long as needed for legal duties, payment checks, dispute handling, fraud prevention, and account administration. Retention periods can differ by record type.

Correction requests

If your name, phone number, email, or payment reference is wrong, ask for a correction from your linked contact details. We may request proof before changing account records.

Deletion requests

You can ask us to delete account data, but some records may remain where law, payment disputes, fraud checks, or tax duties require continued storage for a defined period.

Questions about rights and records

This section answers common legal questions in plain English for India. It covers eligibility, account data, cookies, payment references, correction requests, and contact steps. If your issue depends on a specific account action, send us the relevant reference so our reply can match the exact record.

You may open an account only where local law permits access and you meet the legal age and identity requirements that apply to you. If access is restricted where you are, do not continue.

We keep data needed to operate and protect your account, including contact details, login records, wallet activity, payment references, security checks, support messages, and legal request history linked to your profile.

Payment references are used to match deposits, verify withdrawals, resolve disputes, and meet legal record duties. We do not treat a payment reference as proof of identity without account checks.

Yes. Send the request from your linked email or phone number and explain what is wrong. We may ask for supporting proof before changing records that affect identity, payments, or access.

You can ask for deletion, and we will assess it under applicable law. Some records may be retained for payment disputes, fraud checks, tax duties, or legal defence needs.

Cookies support login sessions, preference storage, security checks, and basic service measurement. You can change browser settings, but blocking some cookies may affect account access and fraud-prevention checks.

Use the account support path and include your registered email, phone number, and any transaction reference. We route privacy, payment-record, and terms questions to the relevant internal team.

Legal terms before you join 1wi

Legal support routes for your account

Six legal controls we use

Data collection

Cookie handling

Account security

Record retention

Correction requests

Deletion requests

Questions about rights and records

01 Who can open an account under these legal terms?

02 What account data does 1wi keep?

03 How are UPI, Paytm, and PhonePe records used?

04 Can I ask for my account data to be corrected?

05 Can I request deletion of my account data?

06 How do cookies affect my legal choices?

07 Where should I send a legal request?

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